Swati J.

I learn most from making and recognizing mistakes and zeal to learn

I began my career as an analyst as a recent college graduate looking for a place in the IT sector. I developed a greater love for the IT consulting industry while learning service management. My mantra is to underplay the role you are at which lead me to important learnings. - Time management - Improve your knowledge and abilities Currently, I am managing a critical process in the service management wing of Alstom Transport.

I manage Configuration management process for Alstom worldwide

Managing CMDB(Config management) IT service process and constantly working on automation of the process. The goal of the CMDB process is to manage all assets, including servers, storage, applications, software, and licenses, with the most accurate data possible. My responsibility is to oversee the highest calibre of data that aids in the resolution of all IT-related problems. The spine for effective IT operation is a good CMDB.

Working with the leadership to realise the Alstom IT vision.

I am responsible for creating the policies and procedures in this capacity in accordance with the Alstom IT vision. The ability to build and construct processes that are more closely related to the business and the increased cross-sectional involvement is the most satisfying aspect of my current role. I am able to improve my skills and apply them in real time - all thanks to the increasing number of Alstom learning platform! I also gained knowledge in people management, which improved both my technical and other skillsets all-around.

Trust the challenging times and hard work. we're all here to help you.

Each person's career will have opportunities and challenges, but we will guide you how to deal with difficult situations. You'll learn further and attain your goals along your own path if you're more open and accepting.

Reduced critical incidents by 70% post-analysis done by my team.

Implemented Service Level Management Module in Alstom's IT service system. Defined service reporting standard and reporting structure for Alstom group IT. Improved Service Level performance of Vendors via reporting continuous failure triggers ,KPI evaluation & reporting and various inter-partner discussions for timely resolution and achievement of SLAs. Improved visibility of IT services(reduction in P1 incidents etc) for key stake holders using regular MIS reporting