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Swati J.

CMDB Manager - IT service management

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Each person's career will have opportunities and challenges, but we will guide you how to deal with difficult situations. You'll learn further and attain your goals along your own path if you're more open and accepting.

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Career path

CMDB Manager - IT service management

Alstom APAC

Started 03/2016 to Present

Company

What do you like about your job and the company?

I am responsible for creating the policies and procedures in this capacity in accordance with the Alstom IT vision. The ability to build and construct processes that are more closely related to the business and the increased cross-sectional involvement is the most satisfying aspect of my current role. I am able to improve my skills and apply them in real time - all thanks to the increasing number of Alstom learning platform! I also gained knowledge in people management, which improved both my technical and other skillsets all-around.

Greatest achievements

Implemented Service Level Management Module in Alstom's IT service system. Defined service reporting standard and reporting structure for Alstom group IT. Improved Service Level performance of Vendors via reporting continuous failure triggers ,KPI evaluation & reporting and various inter-partner discussions for timely resolution and achievement of SLAs. Improved visibility of IT services(reduction in P1 incidents etc) for key stake holders using regular MIS reporting

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Top Insider Advice

Attitude emphasizes the importance of having a positive and proactive outlook towards work, relationships, and life in general. A positive attitude is a crucial factor in the success of new employees. It can help them navigate challenges, build relationships, and make a good impression on their colleagues and superiors, all of which are important for their career growth and development. When it comes to new employees, a positive attitude can make a big difference in how they approach their job and interact with their colleagues. Starting a new job can be overwhelming, and a positive attitude can help new employees adapt more easily to the new environment and build relationships with their coworkers. Having a positive attitude can also help new employees navigate challenges that may arise in the workplace. When faced with difficult tasks or unexpected setbacks, a positive attitude can help new employees stay motivated and focused on finding solutions rather than dwelling on the problems. Moreover, a positive attitude can help new employees make a good impression on their colleagues and superiors, which can lead to more opportunities for growth and development within the company. Employers often value employees who display a can-do attitude and are willing to take on new challenges and responsibilities.

Uttam R

Site Managing Director - Nagpur

Top Insider Advice

Success is a subjective concept that can be defined differently by different individuals. However, one thing that is common to succeed is the ability to overcome obstacles and achieve goals. In this context, the mantra for success lies in three words: passion, perseverance, and perspiration. Passion is the driving force. It is the intense desire and enthusiasm for something that fuels efforts towards achieving goals, which keeps one motivated, focused, and committed to goals. It enables to strive to achieve mission, irrespective of the challenges that come in the way. Perseverance is the ability to persist despite setbacks and failures. It is also the ability to stay positive and focused, even when the going gets tough. Failure is an essential part of the journey towards success and the willingness to learn from mistakes requires mental and emotional strength. Perspiration is endeavor that goes into achieving success. Success is not an overnight phenomenon, but the result of dedication, discipline and focus. In summary, it is the inclination to sweat it out to reach goals. In conclusion, passion, perseverance, and perspiration are the three key ingredients for success and all three are required in equal measure. Passion provides the motivation, perseverance ensures resilience, and perspiration is the propellant that drives.

Vanithashrree R

Top Insider Advice

In my role at Alstom, I always remind myself of larger vision of transforming transportation and my professional journey in while focusing on delivering results in my daily tasks. By prioritising collaboration and understanding the innovation which are highly encouraged in Alstom, I contribute to high profile projects that shape the future of mobility. I embrace challenges as opportunities for growth, giving my utmost effort in every endeavour, whether it's leading a team or enhancing processes. Trusting the journey, I remain committed to learning and adapting, understanding that each experience brings me closer to realising my dreams. This holistic approach not only fuels my personal ambition but also aligns with Alstom’s mission to create sustainable solutions, making a lasting impact on my career progression.

Discussions with Swati J
How is this company different from your expectations?
in Career Tips·Wednesday, May 10, 2023
1 response
8 views
I applied for SAP sd specialist but so far no reply
in Application Status·Wednesday, November 22, 2023
1 response
18 views